FAQ(Frequently Asked Questions)

  • 🔹 1. Do you support OEM or private label orders?

    Yes, we support OEM and private label services.
    We welcome custom branding requests and will evaluate the MOQ based on your specific needs and project scope.

  • 🔹 2. Can I get a sample before placing a bulk order?

    Absolutely. We offer sample units for evaluation.

  • 🔹 3. Do your products have any certifications?

    Yes. All our products are CE certified.
    We are currently applying for ETL (UL 197 / UL 710) and NSF certifications for the U.S. market. Certification support can be included in OEM projects upon request.

  • 🔹 4. How long is the production lead time?

    For standard models: 25-35 days.
    Sample Model:7 days
    For customized OEM orders: 25–35 days depending on requirements.

  • 🔹 5. What’s your warranty policy?

    We offer a 24-month warranty for all units. Spare parts and technical support are provided during the warranty period.

  • 🔹 6. Do you offer after-sales service or technical support?

    Yes, we provide lifetime online technical support.
    For distributors, we also offer training materials, manuals, and promotional videos.

  • 🔹 7. Can you assist with shipping and customs clearance?

    Yes, we can help arrange shipping to your destination or deliver under FOB terms, depending on your preference.
    Shipping costs are based on real-time freight rates.
    We’re happy to provide you with a tailored shipping quote—just contact us with your delivery address and order details.

    We also provide all required export documents, including the commercial invoice, packing list, and certificate of origin.

  • 🔹 8. What countries do you currently export to?

    Our products are shipped worldwide, with customers in regions such as Europe, Southeast Asia, Latin America, the Middle East, and Central Asia.
    We are also actively expanding into North America, including the United States and Canada.

    We welcome distributor and OEM inquiries from all global markets.

  • 🔹 9. How can I become your distributor?

    Please fill out our Distributor Application Form or contact our sales team directly. We will review your company profile and send details about partnership terms, MOQ, pricing, and market support.

 

 

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